THE CONCIERGE.

For press inquiries, accessibility consultation, or order assistance. We are at your service.

Common Inquiries

Instant answers to our most frequent questions.

The Fit Portal is located in your Account Dashboard. By inputting your specific mobility and dexterity requirements (e.g., seated posture, one-handed dressing), the portal automatically filters our storefront to only display garments engineered for your exact needs.
We offer a 30-day "Wear Test" guarantee. Adaptive clothing needs to be experienced in daily life to ensure it functions perfectly for your body. If it doesn't meet your needs, return it free of charge within 30 days, even if worn.
Our garments utilizing Neodymium Magnetic Closures should be kept at least 6 inches away from pacemakers or ICDs. If you have an implanted medical device, we recommend using our "Easy-Zip" or "Sensory Slip-On" collections instead.
Yes. We believe accessible fashion should be available globally. We offer expedited international shipping to over 40 countries. Duties and taxes are calculated directly at checkout for full transparency.
Global Headquarters

The Studio

Aura Design Atelier

1420 Innovation Way, Suite 400
Design District, NY 10012
United States

Operating Hours

Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed

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