THE CONCIERGE.
For press inquiries, accessibility consultation, or order assistance. We are at your service.
Common Inquiries
Instant answers to our most frequent questions.
The Fit Portal is located in your Account Dashboard. By inputting your specific mobility
and dexterity requirements (e.g., seated posture, one-handed dressing), the portal
automatically filters our storefront to only display garments engineered for your exact
needs.
We offer a 30-day "Wear Test" guarantee. Adaptive clothing needs to be experienced in
daily life to ensure it functions perfectly for your body. If it doesn't meet your
needs, return it free of charge within 30 days, even if worn.
Our garments utilizing Neodymium Magnetic Closures should be kept at least 6 inches away
from pacemakers or ICDs. If you have an implanted medical device, we recommend using our
"Easy-Zip" or "Sensory Slip-On" collections instead.
Yes. We believe accessible fashion should be available globally. We offer expedited
international shipping to over 40 countries. Duties and taxes are calculated directly at
checkout for full transparency.
Global
Headquarters
The Studio
Aura Design Atelier
1420 Innovation Way, Suite 400
Design District, NY 10012
United States
Operating Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed